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Wisconsin Department of Natural Resources Employment Announcement


Contact: Doug J Foreman

Location: GEF2 DNR Central Office, 101 S Webster Street, Madison, WI 53703

Telephone Number: (608) 264-9222

Hourly Rate: Between $22.00 - $23.38 per hour depending on experience and training.

Duration: Job starts approximately July 22, 2019

Job Description: Network Telecommunications and Technologies Coordinator - LTE

This position works under the general supervision of the Device Support section chief, and serves the DNR statewide in supporting telecommunications delivered via land line, cellular, and network technologies. This position works with end users and vendors to fulfill orders and troubleshoot and resolve problem. This position logs all work in a ticketing system, updates documentation, must follow strict policies and procedures, and works in a team environment.

60% Process customer requests following strict procedures, and working with and placing orders with outside vendors.

20% Troubleshoot customer's telecom issues and resolve. Train users on landline and cellular technologies, one-on-one as needed.

20% Work with the team and team lead to improve services. Provide draft documentation, such as user instructions, as directed.

Knowledge Required:

Required Qualifications:
- Experience in diagnosing and resolving problems in supporting landlines and cell phones
- Experience in dealing with end user customers and delivering excellent customer service
- Skill with using MS-Office software and the Windows workstation environment

Preferred Qualifications:
- Experience supporting Centrex and other PBX systems
- Experience in working with landline and cellular vendors in placing orders and service change requests
- Experience in supporting VOIP (Voice Over IP)

Application Deadline: July 1, 2019

To Apply: Submit resume and cover letter to:

Doug J Foreman
PO Box 7921
Madison, WI 53707-7921
RE: Job Code 13236

Application materials will be reviewed and the most qualified candidates will be invited for an interview.

Additional Information:

In order to be appointed to this position, you must be a resident of the State of Wisconsin. Non-residents may apply, but must meet residency requirements upon hire.

**** Due to the nature of this position the Department of Natural Resources will conduct a comprehensive criminal background check on applicants prior to selection. Pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Applicants must be legally authorized to work in the United States at the time of hire.

The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

Last revised: 9/22/2019