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Wisconsin Department of Natural Resources Employment Announcement


Title: LTE - IS COMPREHENSIVE SERVICES SENIOR

Contact: Marjorie S. Damgaard

Location: GEF2 DNR Central Office, 101 S Webster Street, Madison, WI 53703

Telephone Number: (608) 266-0738

Hourly Rate: $23.000 per hour.

Duration: Job starts approximately July 7, 2019

Job Description: IT Coordinator - LTE

This position will provide IT-Support for staff and managers for the entire External Services Division. Duties and responsibilities will include: installation of the Windows 10 operating system, the Office 365 suite and other software packages; physical installation of computer hardware for new and replacement computers; and troubleshooting/resolution/tracking of technology requests and incidents in Cherwell.

70% Work with the other Division ITCs to respond and resolve incidents, troubleshoot problems, fulfill service requests and track requests and actions submitted in Cherwell. Work with the other Division ITCs to ensure that the Division's hardware and software meets our customers' needs. Assist to complete all tasks related to replacement computer installs and new computer purchase installs.

20% Work with the other Division ITCs to update equipment and software/license inventory records in Cherwell.

10% General duties as needed, relative to the position.

Knowledge Required:

Minimum Qualifications:
1. Experience with Windows 10 operating system and Office 365
2. Experience supporting a broad range of customers in a diverse and expansive environment
3. Experience documenting and monitoring service requests and incidents and hardware/software inventory management.
4. Experience providing quality customer service and the ability to communicate technical information to both technical and non-technical staff.
5. Experience troubleshooting computer and telecommunications issues and resolving or triaging as necessary.


Application Deadline: June 1, 2019

To Apply: Submit resume, cover letter and references to:

Marjorie S. Damgaard
PO Box 7921
Madison, WI 53707-7921
RE: Job Code 13226

Application materials will be reviewed and the most qualified candidates will be invited for an interview.

Additional Information:

In order to be appointed to this position, you must be a resident of the State of Wisconsin. Non-residents may apply, but must meet residency requirements upon hire.

**** Due to the nature of this position the Department of Natural Resources will conduct a comprehensive criminal background check on applicants prior to selection. Pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Applicants must be legally authorized to work in the United States at the time of hire.

The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.


Last revised: 6/20/2019