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Wisconsin Department of Natural Resources Employment Announcement


Title: LTE - VISITOR SERVICES ASSOCIATE

Contact: Dan Yankowiak

Location: Copper Falls State Park, 36764 Copper Falls Road, Mellen, WI 54546

Telephone Number: (715) 274-5123

Hourly Rate: $10.500 per hour.

Duration: Job starts approximately May 13, 2018

Job Description: Visitor Services Associate - LTE

Visitor Services Associates are responsible for greeting park visitors, selling vehicle admission stickers, registering campers, fielding questions about the property and recreation opportunities, along with a variety of other administrative and financial duties. This position will also work up to 20 hours per week providing naturalist programming at Copper Falls State Park.

40% Greet visitors, collect and account for fees and disseminate information. Work at entrance stations, campgrounds or other visitor contact stations. Use electronic cash registers, electronic credit card verification equipment and computerized reservation and reporting systems.

35% Conduct property interpretive and education programs to interpret property natural and cultural resources, teach outdoor skills, and encourage resource stewardship.

10% Provide answers to visitor questions concerning the specific park area, as well as explain the area's recreational opportunities, interpretive services, concessions and campground availability.

5% Issue admission receipts in accordance with established guidelines.

5% Distribute brochures, maps and provide directions/routes of travel throughout the park; inform visitors of potential safety hazards.

5% Develop and/or assist in developing interpretive and education programs for the property; may assist in conducting teacher-training classes.

Knowledge Required:

Required Qualifications:
- Ability to work independently, be self-motivated and punctual
- Ability to work a modified schedule; nights, weekends, holidays, etc.
- Ability to communicate effectively with co-workers and public

Preferred Qualifications:
- Customer service and cash handling experience
- Knowledge and experience working with computers
- Vast knowledge of Wisconsin's Natural Resources including the state's recreation opportunities, environment and wildlife
- Previous experience developing naturalist programs


Application Deadline: March 2, 2018

To Apply: Submit Form 9100-162 LTE Application (hard copy also available at most DNR offices) , resume and references to:

Dan Yankowiak
36764 Copper Falls Road
Mellen, WI 54546
RE: Job Code 11787

Application materials will be reviewed and the most qualified candidates will be invited for an interview.

Additional Information:

**** Due to the nature of this position the Department of Natural Resources will conduct a comprehensive criminal background check on applicants prior to selection. Pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Applicants must be legally authorized to work in the United States at the time of hire.


Last revised: 5/25/2018