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Wisconsin Department of Natural Resources Employment Announcement


Title: LTE - IS COMPREHENSIVE SERVICES PROF

Contact: Andrew F. Boettcher

Location: GEF2 DNR Central Office, 101 S Webster Street, Madison, WI 53703

Telephone Number: (608) 266-7653

Hourly Rate: $20.400 per hour.

Duration: Job starts approximately April 2, 2018

Job Description: IS Comprehensive Services Professional - LTE

These positions will provide IT-Support for staff and managers within the Environmental Management Division. Duties and responsibilities will include: installation of the Windows 10 operating system, the Office 365 suite and other software packages; physical installation of computer hardware; and troubleshooting/resolution/tracking of technology requests and incidents.

70% Work with the other Division ITCs to respond to incidents, troubleshoot problems, fulfill service requests and track requests and actions taken in Cherwell. Work with the other Division ITCs to ensure that the Division's hardware and software meets our customers' needs.

20% Work with the other Division ITCs to update equipment and software/license inventory records in Cherwell.

10% General duties as needed, relative to the position.

Knowledge Required:

Minimum Qualifications:
- Experience with Windows 10 operating system and Office 365
- Experience supporting a broad range of customers in a diverse and expansive environment
- Experience documenting and monitoring service requests and incidents
- Experience providing quality customer service and the ability to communicate technical information to both technical and non-technical staff.
- Experience troubleshooting computer and telecommunications issues and resolving or triaging as necessary.


Application Deadline: March 8, 2018

To Apply: Submit Form 9100-162 LTE Application (hard copy also available at most DNR offices) , resume, cover letter and references to:

Andrew F. Boettcher
PO Box 7921
Madison, WI 53707-7921
RE: Job Code 11700

Application materials will be reviewed and the most qualified candidates will be invited for an interview.

Additional Information:

**** Due to the nature of this position the Department of Natural Resources will conduct a comprehensive criminal background check on applicants prior to selection. Pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Applicants must be legally authorized to work in the United States at the time of hire.


Last revised: 9/20/2018