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Wisconsin Department of Natural Resources Employment Announcement


Title: LTE - NAT RES CUST SERVICE REP

Contact: Christopher D Thielman

Location: Rhinelander Service Center, 107 Sutliff Avenue, Rhinelander, WI 54501

Telephone Number: (715) 360-4819

Hourly Rate: $13.680 per hour.

Duration: Job starts approximately January 8, 2018

Job Description: Customer Service Representative - LTE

This Customer Service Rep position will be assigned to our service location at the Rhinelander Service Center. This is an office offering counter service to the general public from 8:30AM to 4:00PM Monday through Friday. Duties include providing counter service for walk-in customers, participation in the statewide Call Center, remote processing of vehicle registrations received by mail, issuing disabled and burn permits. Daily work hours would be from approximately 10:30AM to 2:30PM.

50% Provision of information to the public concerning laws, requirements and procedures pertaining to licensing, Wisconsin residency, vehicle registration and titling and DNR programs. Serve as a primary point of contact for analyzing and responding to customer needs. Explain program policies and procedures in responding to customer requests. Provide answers to questions or requests for information. Research areas where additional analysis or interpretation is needed or when a variety of alternatives are available. Apply department regulations and statutory requirements to customer circumstances in determining correct actions and responses.

25% Provision of Vehicle Registration and Titling Services to the public in a manner consistent with recreational vehicle laws and administrative rules and departmental, division and bureau policies and procedures.

25% Provision of recreational licensing services to the general public in a manner consistent with Wis. Statutes, NR administrative rules, and departmental policies and procedures.

Knowledge Required: A well qualified applicant will have prior customer service, call center, cash handling experience, and a desire to help others enjoy Wisconsin's outdoors. A fiduciary background check is required.

Application Deadline: December 17, 2017

To Apply: Submit Form 9100-162 LTE Application (hard copy also available at most DNR offices) , resume, cover letter and references to:

Christopher D Thielman
107 Sutliff Avenue
Rhinelander, WI 54501
RE: Job Code 11658

Application materials will be reviewed and the most qualified candidates will be invited for an interview.

Additional Information:

**** Due to the nature of this position the Department of Natural Resources will conduct a comprehensive criminal background check on applicants prior to selection. Pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Applicants must be legally authorized to work in the United States at the time of hire.


Last revised: 6/20/2018