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DNR TO EXPAND COUNTER SERVICE

January 3, 2012

MADISON - The Department of Natural Resources is beginning to roll out expanded over-the-counter service hours at a number of service centers statewide. When complete later this winter, hours will be increased 40 percent statewide.

Hour changes will be phased in center by center as staff is fully trained and ready to help customers. Please check with the DNR's Call Center at 1-888-WDNRINFo (1-888-936-7463) or service center pages of the DNR website to confirm when new hours for your local center will start.

"Excellent customer service is a top priority for DNR. Having many of our centers open only two or three days a week made it tough for our customers to know when to come in. These changes assure customers will be able to get help at predictable hours, five days a week," said DNR Secretary Cathy Stepp. "By making some internal adjustments, we are able to improve our customer service, and make our knowledgeable, friendly staff more available to help you."

DNR is providing two customer service counter options:

Satellite service centers located in Ashland, Baldwin, Dodgeville, Hayward, Oshkosh, Sturgeon Bay, and Sturtevant and Waukesha are tentatively scheduled to begin the expanded hours on Feb. 6.

The Janesville service center will continue to operate as it has - two days per week; DNR is working to partner with other state agencies to provide services in that area. Also, starting Jan. 3, the Poynette and Wautoma DNR offices no longer provide counter service.

"The hours of 11 a.m. to 2 p.m. were chosen because our customers told us they wanted us to be available during their lunch hours," said Customer Service Director Diane Brookbank. "The new hours offer greater consistency in the hours open to the public and we hope will allow DNR to maintain strong ties with local communities across the state."

DNR is combining the new hours while also expanding services through new registration agents.

"We have newly contracted with 250 businesses statewide to register boats, ATVs and snowmobiles. The public no longer has to go to a DNR center to do basic registrations," Brookbank said. "In addition, we have 1,400 license agents statewide that are available during their broad business hours to sell licenses. Hunting and fishing licenses, as well as recreational vehicle registrations can also be completed online. Hunting and fishing licenses that do not require a tag can be printed at home. Visit the DNR's website at dnr.wi.gov to use our online services or to find an agent location near you.

Customers can talk to DNR customer service representatives by phone at 1-888-WDNRINFo (1-888-936-7463) seven days a week, 7 a.m. to 10 p.m. - making DNR more accessible than any resource agency in the country. Live chats are available the same hours.

DNR customer service representatives are highly trained to interpret regulations, resolve license and registration problems, and are very knowledgeable about resources and recreational opportunities at the local level.

FOR MORE INFORMATION CONTACT: Bill Cosh - (608) 267-2773

Last Revised: Tuesday, January 03, 2012




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