Contact(s): Chris Pedretti, state parks business operation chief, 608-264-8958 or Paul Holtan, DNR Office of Communications, 608-267-7517
MADISON - Beginning Dec. 17, 2018 people booking a campsite at Wisconsin State Park System properties will be able to use a new, improved - and less expensive - reservation system.
The Wisconsin Department of Natural Resources is contracting with a new reservation provider, Camis USA, Inc., that was awarded the reservation contract through a competitive bidding process. Camis USA currently operates reservation systems for Michigan, Maryland and Washington state parks.
"We're really excited to launch this new system because we are so confident our customers will find the enhanced system easier to use, will have more options for booking facilities, and it will cost them less than under the previous system," said Ben Bergey, state park system director.
All reservations that are booked through the current provider, Reserve America [exit DNR], will be transferred to the new system.
Under the new system it will cost users $7.75 to make a reservation, compared to the current price of $9.65. Customers can also expect many enhancements when making reservations, including better searchability for campsites, and a mobile-friendly website that makes it easier than ever to make a reservation from a phone or tablet. The new system will also accommodate reservations for shelters and amphitheaters.
Camis plans to open a call center in Kenosha that will employ between 12 and 15 operators depending on the season.
During the first two weeks in December, there will be a transition period to the new system, and campsite reservations will not be available. On Dec. 17, the Camis system will be open to make reservations. Campers can make reservations for sites up to 11 months in advance of their arrival, either online or by phone.
All customers who have previously made reservations with Reserve America will receive email notifications confirming their reservations are in the new system.