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Frequently Asked Questions

Q. Where should I send the copy of the notice and certification?
A. Send a copy of the notice and signed and dated certification to your DNR Rep within 10 days of notifying your customers.

If you don't know who your Regional DNR Rep is or their address, go to the Bureau of Drinking Water and Groundwater Public Water Systems search:

  1. Enter your system's "Name" or "DNR Public Water Supply ID" and click once on the "Find" button at the bottom of the screen.
  2. Click once on your system's "Name" (for example: OTTOS CLUB).
  3. A screen appears with detailed information about your water system. Find "Contacts" and click once on the name to the left of "DNR_REP" (for example: MAAG, DEL).
  4. The name and address appears for the Regional DNR Drinking Water Specialist for your system.

Q. Must I notify every person that is served by my system?
A. If your system has a violation or situation that requires public notification you must provide the notice to persons served by your system. This does not mean that every person in the area served by your system must be notified (this may be impossible), but you must identify your different types of consumers and make an effort to reach them. Additionally, new billing units and new customers must be notified of any ongoing violations.

Q. What if my system sells water to another system (consecutive system)?
A.
Water suppliers that sell or provide water to a consecutive system must give the public notice to the owner or operator of the consecutive system. The consecutive system must provide the notice to the persons it serves within the allotted time.

Q. How often must I repeat the public notice?
A.
Following the initial notification, you must repeat the notice as long as the violation or situation persists. For Tier 1 notices, the DNR will instruct you on how long you must notify your customers. Tier 2 notices must be repeated every 3 months unless the DNR determines that less frequent notification is appropriate. In no circumstance may a Tier 2 notice be repeated less frequently than once per year. Tier 3 notices must be repeated once per year.

Send a copy of each repeat notice and signed and dated certification to your Regional DNR Rep within 10 days of notifying your customers.

Q. My system has a violation of the turbidity MCL. Does this require a Tier 1 notice?

A. If your system has a violation of the turbidity MCL you must contact the DNR within 24 hours after you learn of the violation. After you describe the situation, the DNR will determine if a Tier 1 notice is required. If you don't contact the DNR within 24 hours, your system is automatically required to provide a Tier 1 notice to your customers which informs them of the violation of the turbidity MCL.

Q. My system has a violation of a treatment technique requirement. Does this require a Tier 1 notice?
A.
If your system has a violation of a treatment technique requirement you must contact the DNR within 24 hours after you learn of the violation. After you describe the situation, the DNR will determine if a Tier 1 notice is required. If you don't contact the DNR within 24 hours, your system is automatically required to provide a Tier 1 notice to your customers which informs them of the violation of the treatment technique requirement.

Last revised: Thursday August 30 2012