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Troubleshooting

Opening PDFs can occasionally cause problems when:

  • displaying PDF files inside your browser
  • downloading very large files
  • opening, saving, and submitting fillable forms

Possible solutions

One method to resolve PDF problems is to save a copy of the file to your computer for offline use, then open the file with Adobe Reader. This is particularly important for fillable PDF forms. If you have Windows 10, use Internet Explorer (search the "Start" menu) to browse our site.

  • To download a file, right-click on the PDF link, then select "Save link as" or "Save target as." Make a note of the file location and file name so you can access the file from your computer.
  • Open Adobe Reader, select "File > Open," then browse to the PDF file you saved on your computer.
Last revised: Tuesday March 29 2016