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For general questions, contact a Customer Service Representative, available:
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Portable Document Format (PDF) help

Adobe Reader version 8 or newer is required for full functionality.
Click this button to install the Reader software on your device:

Get Adobe Reader

Troubleshooting

Opening PDFs can occasionally cause problems when:

  • displaying PDF files inside your browser
  • downloading very large files
  • opening, saving, and submitting fillable forms

Possible solutions

One method to resolve PDF problems is to save a copy of the file to your device for offline use, then open the file with Adobe Reader. This is particularly important for fillable PDF forms. If you have Windows 10, use Internet Explorer (search the "Start" menu) instead of the default Edge browser.

  • To download a file, right-click on the PDF link, then select "Save link as" or "Save target as." Make a note of the file location and file name so you can access the file from your device.
  • Open Adobe Reader, select "File > Open," then browse to the PDF file you saved on your device.

Frequently Asked Questions on Adobe PDF Fillable Forms

Fillable forms are only supported on the desktop version of IE10+. They do not work with mobile devices.

  • I cannot download a form, or I get an error message [Please wait…] when I try to open a form on DNR’s webpage. What can I do to fix this?

    PDF error message

    For all Portable Document Format (PDF) forms provided on DNR’s website, please be sure your device is running Adobe Reader [exit DNR] version 8 or higher.

    Some internet browsers use a PDF viewer that does not support fillable PDF forms. In particular, Chrome and Safari generally use their own version of PDF viewers rather than Adobe’s. Using Microsoft Internet Explorer [exit DNR] version 10 or higher will usually resolve the issue. If you have Windows 10, use Internet Explorer (search the "Start" menu) instead of the default Edge browser. Other possible solutions are:

    • Save a copy of the PDF file to the computer for offline use and then open it through Adobe Reader or Acrobat.

      • To download the file, right-click on its PDF link, then select "Save link as" or "Save target as."
      • Make a note of the file name and the location where it is saved for future use.
      • Open Adobe Reader or Acrobat, select "File > Open," then browse to the PDF file saved on the computer.

    • Configure Internet Explorer to use the Acrobat or Adobe Reader plug-in to open PDF files online. Instructions are available at: https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html [exit DNR]

    • Reconfigure other browsers that support ActiveX plug-ins to work with the Acrobat or Adobe Reader plug-in. Instructions are available at: https://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html [exit DNR]

  • I want to combine a fillable PDF form with a package of other normal PDF forms. How can I do that without having to print them out, scan them, and then insert them into a file?

    Set up a PDF printer driver that allows the computer to print to a PDF file. Select "Smallest File Size" under Properties, and "Print as Image" under Advanced. These instructions and settings may be different depending on the computer's print driver.

    1. Select File, and Print, and choose the Adobe PDF Printer. Click the Properties button.

      Combine PDFs step one

    2. From the Adobe PDF Settings tab, select Smallest File Size from the drop down list for Default Settings. Click the OK button.

      Combine PDFs step two

    3. Click the Advanced button. Check the "Print as Image" box. Click the OK button.

      Combine PDFs step three a

      Combine PDFs step three

      Increasing the resolution from 300 dpi (automatic) to 600 dpi will help enhance the image. The image may be blurry at 300 dpi, but the file size will be larger at 600 dpi. A 600 dpi image may still be smaller than a scanned PDF depending on the scanner settings.

      Finally, select Print. At the prompt, select a file name for the "new" PDF file.

      It is important to note that the file will not have character recognition (searchable text) in this format. PDF editing software, such as Acrobat, can run an OCR or "Recognize Text" feature to make files searchable. Scanning the form and then inserting with other PDFs might result in a larger file, but could provide character recognition with the right settings. DNR prefers the smallest file format available, as long as it is still readable.
  • Why am I unable to add/delete rows or processes in the fillable PDF where there is a (+) or (–) next to the field, or why other fields are not functioning the way they should?

    This may be a function of the JavaScript setting in the computer's version of Adobe. Once the form is saved to the computer, the settings may be changed.

    Open the form. Go to Edit > Preferences, and select JavaScript from the list of Preferences available. At the top of the screen, make sure the box "Enable Acrobat JavaScript" is selected. Save the file and then begin editing.

    Enable Acrobat JavaScript

Last revised: Friday May 12 2017