Frequently Asked Questions

I’m the owner of a recreational vehicle, but the system can’t find my vehicle. Why?
Will my shopping cart be saved if I come back tomorrow?
I'm a dealer/agent, why can't I renew vehicles on behalf of my customers?
I just purchased a used boat/ATV/snowmobile but the system won't let me renew it, why?
The vehicle information displayed is incorrect, how do I change it?
When I try to log in, I immediately get a message saying my session has timed out. Why?
If I lose my Temporary Operating Receipt, can I re-print it?

I'm the owner of a recreational vehicle, but the system can't find my vehicle. Why?: There are a number of reasons. For example, it's possible that you used a slightly different form of your name when you registered previously (e.g., Bill instead of William). It's also possible that you're not the primary owner of the vehicle, but instead are listed as an additional owner. Only primary owners can renew a vehicle. Contact the DNR and they can help figure out why the system isn't finding your vehicle.
Will my shopping cart be saved if I come back tomorrow?: No, your shopping cart is only valid while you are in the Recreational Vehicle Licensing website. Once you leave the website, you will not be able to return to your shopping cart.
I'm a dealer/agent, why can't I renew vehicles on behalf of my customers?: You must be registered with the DNR and have a valid Federal Employer Identification Number or Social Security Number on file with us so we can set you up with appropriate access. Contact the DNR.
I just purchased a used boat/ATV/snowmobile but the system won't let me renew it, why?: The vehicle must first be transferred from the seller to you in our database. You cannot renew a previous owner's registration.
The vehicle information displayed is incorrect, how do I change it?: You'll have to contact the DNR and work with our staff to make any corrections.
When I try to log in, I immediately get a message saying my session has timed out. Why?: Make sure you have JavaScript and cookies turned on.
If I lose my Temporary Operating Receipt, can I re-print it?: Yes, you can for 21 days after renewing a snowmobile or ATV, and 60 days after renewing a boat. Return to the Recreational Vehicle Licensing homepage, and click on the Print Temporary Operating Receipt link in the upper left.